Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Market JJ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestmarketjj.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Очень красивые) покупала для фоток) в посудомойке мыть нельзя)
Everything is perfectly packed. Kind lovely
I liked it very much! All as in the description, really quality goods! Recommend
Perfect! We will see if are resistant after washing them!!! But are beautiful!!
The gold color partial some dark day light and look for photo is more than brighter actual stuff but lightweight and pretty
Качество супер. Очень быстрая доставка
Very beautiful devices, fully correspond to the description.
Perfect! I love these product! :)
Love cutlery set! Looks the same as the picture so happy with this set! Very quick shipping to UK!
Шёл долго. Но по качеству огонь, возьму ещё
Everything came in perfect condition!! Happy with your purchase
All is well. Delivery to Belarus just over a month. The courier brought it straight home. And thank you to the store for the gift
Very cool devices I will order more, took for a sample 1 set, the quality of the bomb, delivery by courier sdek to the apartment for free, unexpectedly. Super. Thank you
Devices are excellent. But the delivery problem arose. It's been over two months. By tracking, they forgot something in Kazakhstan... instead of Mail they were redirected to sdek (unknown why) and had to go far behind them.
Delivery to Astana almost 2 months. The goods are satisfied. Quality is excellent
Very nicely crafted, xens fsjna, pretty long szły Bo OK month for sure, will cool prezentować Pictures
With the store did not communicate) the goods came to Petersburg exactly for a month, took a set of 4 items, all in perfect condition, lucky) each item was packed in a package. Wrapped in air-blowing film and placed in a Kraft box) very satisfied with the order, thanks, we may repeat the order
Dolgach delivery, but the devices are very beautiful
Delivered to the house. Been going on about 1.5 months The pens are flat. Insulting. I thought that round, like a knife
Fast and treat beautiful and wonderful
Very cool! And Minsk was delivered by cdek, right home. Very satisfied, well packed, the devices are excellent. Let's see how they will be in operation. Everything is super! When I did not see the parcel on the tracker, the store answered my question. Im happy
Brought home, Super
I take the second time, the devices are awesome.