Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Market JJ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestmarketjj.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A reasonably priced item with an excellent quality. That's a bargain!
The product is super and the product is super. I was very pleased.
Really good pieces and have a nice weight to them. Bought the shiny gold set rather than the matt gold set
Good set!
Chic devices and a wonderful store! Thank u!
Excellent product! Roomy and beautiful!
items packed very well. looks as in photo.
Fits description
It looks good. I've ordered this before and unfortunately they lose their shine when dish washed but that's alright, silver cutlery also looks good. What I'm not alright with though is the individual packaging. That's so wasteful! Each piece is packaged in its own plastic bag and when you're ordering more of these that piles up!
I really like it, I hope that they will last a long time. Very comfortable. Very quickly came.
Quality is excellent.
Very fast delivery Spoons are good, but for the interior, they are impossible to eat
Already not for the first time I buy, I want to replace all the devices with such
Очень красивые приборы! Заказали на пробу, по одному комплекту, посмотреть. Все понравилось, закажем ещё. На последнем фото показано в сравнении с обычными приборами)
Okay. Corresponds to the description.
Delivery to Minsk is very fast!! 12 days. The color of course is not the same as in the photo of the store... Closer to gold, not declared Yellow/lemon! But still a beautiful set
It's okay, but for some reason the store delivered my order to the point of self-delivery for 33 kilometers from my address which was listed when placing an order, although there is a point of self-delivery near my house.
Liked, they seem a little more than in the photo, but this size suits me) A small fork they only need to make a set
top quality, no drawbacks
A good knife, ordered, because. One lost from Last Order
I ordered 11.12, the goods came 01.02 to Novosibirsk. Table appliances are very satisfied, look stilnenko, unusual. The metal is heavy, you need to get used to the handles, thin. Of the 48 items on one spoon, there is a jamb in the photo can be seen. The store was contacted when asked to track the order, he only asked to be patient, and my request to send a screenshot of the location of the goods ignored. To the seller, the request to be more responsive to the buyers, and so everything was fine with the goods was almost immediately sent.
Corresponds to the picture, but in real life the handles are very thin, hard to hold in the hand, and the gold parts themselves are large heavy in comparison with them.
The devices are very beautiful, heavy, each device in its package. Delivery fast
Very satesfied
The fork is super. Made of stainless steel. Heavy. Very beautiful.