Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Market JJ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestmarketjj.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is the best deal you will find, it is good to have many so if here is people at your house that dont know how to use them you can get may ready and them refill them yourself. They have a mesh inside so no cofee particles will go through even from very fine ground cofee. The build quality is really good and looks like they will last very long, only thing to take care of is the mesh inside, don't scratch it with fingernails or spoons, just wash them and reuse.
I love my coffee maker and I love using these refillable pods. I can use Cafe Bustelo or mix with any specialty coffee if I want. I grind it between fine and espresso. After brewing, dump the grinds in the trash, rinse and fill them up again. I use two scoops and tamp down the grinds lightly using the provided scoop. There's no tiny filter inside that can fall out as its part of the cup. The coffee is great! I don't feel wasteful and I'm saving money without giving up flavorful delicious coffee on demand. Since I cut out sugar, these are perfect. I still get the cappucino pods for company though : )
Works great. Takes some experimenting to figure out how to load but after a pound, I figured it out. Use these to save money
This product has worked very well, and for the first time I made coffee with my Dolce Gusto machine that was really good, another just ok. It easy to fill and clean these reusable capsules. Don't over-fill, and don't press the coffee down too much. There are some YouTube videos made by users, so check there if you're not sure. The capsules are sturdy and well made. I'm very satisfied with my purchase, and I'm doing a cup of freshly made coffee made with fresh ground, high quality coffee beans as I write this.
They are easy to use and very well made. The only reason why I am purchasing them again, is because I lost 3 of them, since my relatives thought they were non-reusable and disposed of them and one fell down on the garbage disposal. So I am down to two. I have saved a lot of money on dulce gusto capsules and have all options on coffee selection. Great product!
These capsules work perfectly with my Nescafe Dolce Gusto! Just remember to line up the hole on the capsule top with where the needle will go down as you pull down the handle to lock in the capsule. I have used it over 20 times and still works perfectly as it did the first day I tried it! Thank you for selling these!! Now, I'm not limited to the coffee capsules made by Nescafe!