Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Market JJ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestmarketjj.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Where have these things been all my life??? These bags are amazing! Used them the first night that I got them and have used them several times since. They are super easy to clean and if you put them on a new grill it will always stay looking new. No more scraping the grill and putting the char dust all over the place. I have bought another bag for my folks. buy buy buy, they will make great gifts as well.
I’ve used it for about 6 or 7 times so far. I’ve had no early durability issues, no difference of taste and clean up is very easy. I wash it off with warm water and take a sponge with dish soap and clean it off. takes about a minute or two. I’ve used this with salmon, chicken, hamburgers, and steaks. I bought this bag because I’ve used heavily used the grill I have for the last 4 years and instead of buying a new one due to much wear I decided to try these. I’m glad I did. I was skeptical at first, but I gave it a shot.
I bought this product several weeks ago and have used it almost every day since. Vegetables, chicken, steak, and potatoes have all worked really well on this mat. The really nice thing is that I don't have to clean up afterward. The mat fits well in our dishwasher which was something that I was worried about before I bought it. Five-star rating for sure!!
Let’s start out with I was skeptical about these things. Everyone has seen the infomercials and we all know how thing seems. Well, I decided to get one to try it out. Well worth the money. I have a 6 burner Ducane Stainless. This was the first grill I tried it on. After heating up the grill, I put in the bag some chicken, ribs, and hot dogs. To my surprise, it cooked them well. It truly cooked everything well.
These worked perfectly. They are thick, non-stick, and clean easily while still allowing good airflow which is key to the air fryer. I still have spare to use on my forced air grill outside. Time will tell how long they last.
I first saw these bags on Facebook and thought ” About time someone came up with an easy way to cook smaller items on a grill”. Well, here it is. No more losing food through the gate.